Refund Policy
Due to health and safety reasons we are unable to accept returns on our products unless the item arrives damaged.
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@naturalskncompany.com.
Shipping Policy
Shipment Processing Time
All Orders are processed within 2-3 business days unless the item(s) ordered is in “PRE-ORDER” status. Orders are not shipped or delivered on weekends and holidays. If we are experiencing a higher volume of orders than normal, shipments may be delayed. Please allow additional days in transit for delivery.
Shipping Rates & Delivery Estimates
All shipping and handling costs for your order will be calculated at checkout. Please make sure all shipping information provided is correct and accurate.
Shipment Confirmation & Order Tracking
Once your order is processed for shipping, you will be receiving a confirmation email with your tracking information. Must provide a valid/correct email address to receive our confirmation emails.
Customs, Duties and Taxes
We are not responsible for any customs, duties, fees or taxes that may be assessed on the items shipped.
Damages
All items are well inspected before shipping. Must report any shipping damages within 48 hours of receiving the item(s)
